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Terms & Conditions

All customers of King River Rafting Pty Ltd must complete a waiver of liability form before coming on any tour.  King River Rafting Pty Ltd reserves the right to refuse to take any person on a tour based on an assessment of their physical abilities.  We will however, do our best to cater for a range of abilities and ages.  Please call 0409 664268 if you have any concerns about any aspect of our trips.

Please let us know if you have any pre-existing injuries or medical conditions that may affect your ability to participate in the tour.  If you need to bring medications with you we can carry them for you in our waterproof first aid kit.

Please also let us know if you have any special dietary requirements so our chef can accommodate your needs

Cancellation Policy:

Cancellations made within 7 days of booking arrival date incur a 100% cancellation fee.  Cancellations made with more than 7 days’ notice incur an administration charge of 30% of total booking fee.  We encourage our customers to purchase travel insurance to cover any unforeseen circumstances.

King River Rafting Pty Ltd reserves the right to cancel or change any tours at any time due to unsafe weather or river conditions.  Where we are able to offer an alternate venue and still go rafting, this is in the spirit of adventure recreation and no refund will be offered.  Where we are unable to offer an alternate venue, customers will be given the choice of a similar tour on another day or a full refund.  King River Rafting Pty Ltd will not accept any liability for travel, accommodation or other inconvenience or cost caused through the cancellation of, or delay in a trip.

Safety:

King River Rafting Pty Ltd takes the safety of its guides and customers seriously.  White water rafting is an adventure activity and King River Rafting Pty Ltd will not accept any liability for loss or damage to your clothing or belongings.  Equally at no time during the trip should you be under the influence of drugs or alcohol, nor should you take medication that will impair you judgment whilst on the river.

Children:Children 14 and under are to be accompanied by a responsible adult.

Security:

King River Rafting Pty Ltd takes all reasonable precautions possible to secure your credit card details and to protect that information from misuse or loss and from unauthorized access, modification or disclosure. We do not share this information with any third party and we will not identify your credit card details to any organization or individual other than the clearance organization.

Privacy:

Your details will only be used for the purpose for which you have provided them and will not be added to a marketing list for distribution to others, unless agreed by you. We will only disclose individually identifiable information to any third party directly involved in your tour such as your hotel or air carrier.  This means that your e-mail address, your name and any other personal details you may provide will not be passed on or sold to any company for any reason.

King River Rafting Pty Ltd may share general information about our customers with third parties, however this data will be collated into aggregate totals and will not contain details which could help identify specific individuals.  Photographs taken during trips may be circulated with other guests, used on the King River Rafting web site, Face book or other promotional material.

If you have further queries about our security or privacy policy or the use of your personal information by King River Rafting Pty Ltd, please do not hesitate to contact us.